Privacy Policy
Privacy Policy Dutch Technical Solutions
https://www.dutchtechnicalsolutions.nl/
https://www.dutchtechnicalsolutions.com/
About our privacy policy
Dutch Technical Solutions cares deeply about your privacy. Therefore, we only process data that we need
for (improving) our services and we handle the information we have collected about you and your use of our services with care.
We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Dutch
Technical Solutions. The effective date for the validity of these terms is 27/11/2022; with the publication of a new version,
the validity of all previous versions expires. This privacy policy describes what data
about you is collected by us, what this data is used for, and with whom and under what
conditions this data may be shared with third parties. We also explain how
we store your data, how we protect your data against misuse, and what rights you have with
regard to the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy officer; you
can find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we (have it) stored, what
security techniques we use, and for whom the data is visible.
E-commerce software
Shopify
Our webshop is developed using Shopify software. Personal data that you provide to us for the purpose of our
services will be shared with this party. Shopify has access to your
data to provide us with (technical) support; they will never use your data for any other
purpose. Shopify is obliged, based on the agreement we have with them, to take appropriate
security measures. These security measures include the application of SSL encryption and
a strong password policy. Shopify uses cookies to collect technical information regarding
your use of the software; no personal data is collected and/or stored.
Shopify reserves the right to share collected data within its own group to further improve its
services.
Web hosting
Shopify
We purchase web hosting from Shopify. Shopify processes personal data on our behalf and
does not use your data for its own purposes. However, this party may collect metadata about the use
of the services. This is not personal data. Shopify has taken appropriate technical and organizational
measures to prevent loss and unauthorized use of your personal data. Shopify is
obliged to confidentiality under the agreement.
STRATO
For our regular business email traffic, we use the services of STRATO. This party has
taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our
data as much as possible. STRATO does not have access to our mailbox, and we treat all our email correspondence confidentially.
Payment processors
Mollie
To process (part of) the payments in our webshop, we use the Mollie platform.
Mollie processes your name, address and residence data, and your payment data such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
personal data. Mollie reserves the right to use your data to further improve its
services and, in that context, to share (anonymized) data with third parties.
All the aforementioned safeguards regarding the protection of your personal data also
apply to the parts of Mollie's services for which it engages third parties. Mollie does not store your
data longer than permitted by law.
Reviews
Our own website
We collect reviews via the platform of our own website. If you leave a review via our own
website, you are required to provide your name and email address. Our own website shares this data
with us so that we can link the review to your order. Our own website also publishes your name
on its own website. In some cases, our own website may contact you to provide
an explanation of your review. If we invite you to leave a review, we will share your
name and email address with our own website. They only use this data for the purpose of inviting you to
leave a review. Our own website has taken appropriate technical and organizational measures
to protect your personal data. Our own website reserves the right to engage
third parties for the purpose of providing services, and we have given our own
website permission for this. All the aforementioned safeguards regarding the protection of your
personal data also apply to the parts of the services for which our own
website engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to have your package delivered to you. We use
the services of PostNL for carrying out deliveries. It is necessary for us to share your name,
address, and place of residence data with PostNL. PostNL only uses this data for the purpose of carrying out the
agreement. In the event that PostNL engages subcontractors, PostNL will also make your data
available to these parties.
DHL
If you place an order with us, it is our responsibility to have your package delivered to you. We use
the services of DHL for carrying out deliveries. It is necessary for us to share your name, address,
and place of residence data with DHL. DHL only uses this data for the purpose of carrying out the
agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these
parties.
GLS
If you place an order with us, it is our responsibility to have your package delivered to you. We use
the services of GLS for carrying out deliveries. It is necessary for us to share your name, address, and
place of residence data with GLS. GLS only uses this data for the purpose of carrying out the
agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these
parties.
Invoicing and accounting
SnelStart
For maintaining our administration and accounting, we use the services of SnelStart. We
share your name, address, and place of residence data, as well as details regarding your order. This data is
used for the administration of sales invoices. Your personal data is securely transmitted and
stored. SnelStart is obligated to confidentiality and will treat your data confidentially. SnelStart
does not use your personal data for purposes other than those described above.
External sales channels
Marktplaats.nl
We sell (part of) our articles via the Marktplaats.nl platform. If you place an
order via this platform, Marktplaats.nl will share your order and personal data with us. We use this data
to process your order. We treat your data confidentially and have taken appropriate technical and
organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the
processing is always directly related to the assignment you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to contact you at a later time
— other than at your request — we will explicitly ask for your consent. Your
data will not be shared with third parties, except to comply with accounting and other administrative
obligations. These third parties are all bound by confidentiality based on the agreement
between them and us, or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed with the aim of further improving our
services. This data (e.g., your IP address, web browser, and
operating system) is not personal data.
Cooperation in tax and criminal investigations
In certain cases, Dutch Technical Solutions may be legally obliged to share your data in connection with a tax or criminal investigation by government authorities.
In such a case, we are compelled to share your data, but we will resist this within the possibilities that
the law offers us.
Retention periods
We retain your data as long as you are our client. This means that we keep your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us, we will
also interpret it as a request for erasure. This also means that we do not retain your data for more than two years
from the last contact or transaction, unless there is a legal justification for doing so.
Based on applicable administrative obligations, we must retain invoices containing your
(personal) data; we will therefore retain this data for the applicable period.
However, employees no longer have access to your client profile and documents that we created as a result of
your assignment.
Your rights
Based on applicable Dutch and European legislation, you, as the data subject, have certain rights with
regard to the personal data processed by or on behalf of us. We explain below what
these rights are and how you can exercise them. In principle, to prevent misuse, we only send
copies of your data to the email address already known to us. In the event that you wish to receive the
data at a different email address or, for example, by post, we will ask you to
identify yourself. We keep records of processed requests; in the case of a request for erasure,
we record anonymized data. All copies of data will be provided to you in the
machine-readable data format that we use within our systems. You always have the right to file a
complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data
incorrectly.
Right of access
You always have the right to inspect the data that we process (or have processed) and that relates to your person or
can be traced back to it. You can make a request to that effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted,
we will send you a copy of all data, including an overview of the processors
who hold this data, to the email address known to us, stating the category under which we have
stored this data.
Right to rectification
You always have the right to have the data we process (or have processed) that relates to you or
can be traced back to you, adjusted. You can submit such a request to our contact person
for privacy matters. You will receive a response to your request within 30 days. If your request is granted,
we will send you a confirmation to the email address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to you or
can be traced back to you. You can submit such a request to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted,
we will send you a confirmation to the email address known to us that the data will no longer be
processed until you lift the restriction.
Right to data portability
You always have the right to have the data we process (or have processed) that relates to you or
can be traced back to you, carried out by another party. You can submit such a request to
our contact person for privacy matters. You will receive a response to your request within 30 days. If your
request is granted, we will send you copies or transcripts of all data about you that we have processed
or that has been processed on our behalf by other processors or third parties, to the email address known to us. In all
probability, in such a case, we will no longer be able to continue providing services, as the secure
linking of databases can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data
by or on behalf of Dutch Technical Solutions. If you object, we will immediately cease
data processing pending the resolution of your objection. If your objection is well-founded, we will
provide you with transcripts and/or copies of data that we process (or have processed) and then permanently cease
processing. You also have the right not to be subject to automated individual decision-making
or profiling. We do not process your data in such a way that this right
applies. If you believe otherwise, please contact our contact person for
privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the "Analytics" service.
We use this service to track and receive reports on how visitors use the website.
This processor may be obliged to provide insight into this data
based on applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google can
interpret this information in conjunction with other datasets and thus follow your movements on the internet.
Google uses this information to offer, among other things, targeted advertisements (Adwords) and
other Google services and products.
Third-party cookies
If third-party software solutions use cookies, this is stated in this
privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most
recent version on this page. If the new privacy policy affects the way we process already collected data
regarding you, we will inform you by email.
Contact details
Dutch Technical Solutions
Contact person for privacy matters
info@dutchtechnicalsolutions.nl
